Overview
To be eligible for a return, your item must be unused, also have a manufacturing defects and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
- There is no refund for any reason
Exchanges
Exchange items is available within 48 hours from receiving your order.
Need help?
Contact us at concept.cai.egy@gmail.com for any questions.